Privacy Policy
Privacy and Returns
Exchange: The product you want to exchange must be unused and must not lose its originality. You can send us the product you want to exchange or receive in return via e-mail. For custom-made products sourced from buyers, if the measurements given at the time of purchase are incorrect, additional fees may be charged when the product is remade. We kindly ask you to give your measurements correctly.
Return: The product must be sent to us with its gift, if any, and all standard accessories and its original packaging. All you have to do is notify us of your return request via email and receive a return approval. From the date you receive your order; You can exchange/return the product within 14 days, along with the invoice, by sending it to the company you have selected on the address page, with a prepaid payment. Returns of products that have been used, whose packaging has been opened or have lost their originality due to similar reasons, or that have been sent without an invoice are not accepted. Products must be returned in the same condition they were received. If any damage to the products or replacement of the product is detected, no refund will be provided.
After checking that the product complies with the return conditions, soothdesign.com will refund your credit card. The product price will be reflected on your credit card as a 'plus balance' within 10 business days, depending on your bank. Shipping costs are not refunded for returns.
Security
soothdesign.com, as a site that has adopted the principle of creating a safer environment for its members and customers, requires compliance with the following privacy rules:
Your e-mail address will not be disclosed or used for any reason or to any interlocutor.
Promotional and campaign news only about soothdesign.com and its products will be sent to your e-mail address from time to time, with your prior consent.
The membership information and personal information you provide to us will not be shared with other members. This information will only be used to better determine our customer profile and provide you with better service.
Although soothdesign.com does not store your credit card information anywhere, it will not ask you for such information in the name of membership information. No one, including soothdesign.com employees, will see your credit card information during shopping. This information is only transmitted directly to the banks we work with under high security conditions. soothdesign.com undertakes to fully comply with the provisions of Law No. 4077 on Consumer Protection. soothdesign.com needs your personal information in order to provide and carry out the following transactions;
To manage your order,
verify your payment,
To inform you about your order,
To deliver your product to you,
If you allow, to inform you about our innovations,
To give you a perfect shopping experience.
Only the Customer can access all the information the Customer enters into the system and only the Customer can change this information. It is not possible for anyone else to access or change this information. "If you do not want to be informed about campaign announcements, please click" at the bottom of the e-mails sent from soothdesign.com. You can easily unsubscribe from the e-mail sending list by clicking on the link.
Email and telephone numbers and other contact information provided by the customer; Used by the soothdesign.com brand for the promotion of its own products and campaigns and for informational purposes; You also consent to the sending of SMS, MMS, e-mail and similar application messages using this contact information.